To locate or reset your AD-ENT/LAN password, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, sign on to the Wells Fargo network to access HR Tools (Legacy).

If you don’t have a Wells Fargo email address, use your AD-ENT/LAN ID plus @wellsfargo.com for your username (for example, if your AD-ENT/LAN ID is u123456, your username would be: u123456@wellsfargo.com).

To locate or reset your AD-ENT/LAN password, contact the Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3. You must provide your Wells Fargo Employee ID number. 

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

To successfully sign on while on leave, your personal email address must be captured in Workday in order to receive the Okta activation email. If you did not update your personal email before going on leave, call 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

To locate or reset your Okta password for Workday, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

Note: To obtain W2s, Pay Vouchers, and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Former employees will be able to access Workday on PC or mobile browser only (no app) for 18 months post-termination to view payslips for January 2022 and beyond.

If you need to reset your Workday password:

1. Go to the Workday login page.
2. Select the Forgot Password? link.
3. Enter your username and the personal email address on file in Workday at the time of termination. You will receive an email with reset instructions.

Note: To obtain W2s and 1095-C documents created for 2021 and earlier years, contact 1-877-HRWELLS (1-877-479-3557), options 2, 1, 1.

Okta is a new authentication tool that allows you to securely sign on to your HR Online tools from outside the Wells Fargo network.

Why do I have to use Okta to access HR Online tools?

To protect sensitive information outside the Wells Fargo network, an additional level of security — known as multifactor authentication (MFA) — is necessary to sign on to certain tools. Okta Verify is a mobile app that uses MFA to require a second set of credentials that verify your identity.

How do I get Okta Verify?

Download and install the Okta Verify mobile app to your personal device from your app store:

• iOS (iPhone, iPad): Apple App Store 
• Android: Google Play Store

After you’ve installed Okta Verify to your device:

1. Confirm your identity. In the app, verify your identity with either a push notification or a one-time code.
2. Set up authentication through Teamworks at Home. In a browser on your laptop or other device, click the tool link on the Teamworks at Home Authentication page, and under Okta Verify click Setup. Sign on using your Wells Fargo AD-ENT/LAN credentials.
3. Designate your device type. Choose your device type (iPhone or Android), and a QR code will appear on the screen.
4. Enroll your mobile device. Launch Okta Verify on your mobile device and scan the QR code on the other screen. Tap Send Push to receive a notification, or you can choose to enter a code to finish the enrollment process.

For detailed setup instructions, see the Okta Verify User Guide (PDF).

If you still need help setting up Okta Verify, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

What is my Okta username?

Your Okta username is your Wells Fargo email address. If you are on a Leave of Absence or Pre-hire, it is your personal email you have on file in Workday.

Note: For Norwest Venture Partners and Norwest Equity Partners, your username is your Wells Fargo Email* and your password is your AD-ENT/LAN password.

*If you don’t have a Wells Fargo email address, use your AD-ENT/LAN ID plus @wellsfargo.com for your username (for example, if your AD-ENT/LAN ID is u123456, your username would be: u123456@wellsfargo.com).

I’ve already enrolled in Okta but I’m receiving an error message when I try to sign in — what do I do?

Make sure you are using your Wells Fargo email address and your AD-ENT/LAN password, or if you are on a Leave of Absence or Pre-hire this would be the password you created when you received your Okta Activation email.

If you still can’t authenticate, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

If you entered an incorrect password three times and you’re locked out, wait 30 minutes and try again. You can also reset your password by clicking Forgot Password.

If you’re still unable to sign in, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.

Why can't I log in to the Workday or Now Mobile app on a second mobile device?

1. Select Tools, then Internet Options.
2. Under Browsing history, select Delete.
3. Uncheck the following: Preserve Favorites website data.
4. Check the following: Temporary Internet Files, Cookies, and History.
5. Select Delete.
6. Click OK to close the Internet Options dialog box.

1. Select Tools, then Delete Browsing History.
2. Click Delete files.
3. Click Delete cookies.
4. Click Delete history.
5. Click Close to close the Delete Browsing History dialog box.

1. Select Tools, then Internet Options.
2. On the General tab, click Delete Cookies in the Temporary Internet Files section of the Internet Properties dialog box. Select Delete Files. Click Yes.
3. Select Delete Cookies. Click Yes.
4. Select Delete History. Click Yes.
5. Click Close to close the Delete Browsing History dialog box.
6. Click OK to close the Internet Options dialog box.

1. Click the Chrome menu icon on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data.
4. In the dialog box that appears, select the checkboxes for the types of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6. Click Clear browsing data.

1. Select History.
2. Select Clear History.
3. Click Clear to close the dialog box.

1. Select Tools, then Clear Recent History.
2. For the Time range to clear section, select Everything.
3. Click the dropdown menu under Details and check Cache.
4. Click Clear Now.

1. Click the Opera or Menu button.
2. Select Settings and chose Data and Security.
3. Below Privacy find and select the Delete Browser Data button.
4. In the new window select Since Installation.
5. Activate the checkbox next to Images and Files in Cache.
6. Confirm your settings using the Delete Browser Data button.